Frequently Asked Questions
Everything you need to know about shopping with Lila & Hayes
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while expedited options are available at checkout.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return.
How do I care for my Lila & Hayes garments?
To maintain the quality of our luxury fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and high-heat tumble drying.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.